Refund policy

RETURN & REFUND POLICY

We hope you love everything you order from Southern Darling TX! ♡ We understand that sometimes an item just doesn’t work out. Please review our return policy before placing your order.

RETURNS

Eligible items may be returned within 7 days of delivery for store credit only.

To qualify for a return, merchandise must be:

  • Unworn, unwashed, and unused
  • In its original condition
  • Returned with all original tags attached
  • Free from makeup, deodorant, perfume, smoke, pet hair, stains, or other signs of wear

Items that do not meet these requirements will not be accepted.

Please contact Southern Darling TX before sending a return so we can provide return instructions. Returns sent without prior authorization may not be accepted.

STORE CREDIT ONLY

Approved returns will be issued as Southern Darling TX store credit only for the eligible merchandise value.

We do not issue refunds to the original payment method for standard returns, including returns due to sizing, fit, color preference, or change of mind.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error made by Southern Darling TX.

Store credit cannot be redeemed for cash.

FINAL SALE — NO RETURNS OR EXCHANGES

The following items are FINAL SALE and are not eligible for returns, exchanges, refunds, or store credit:

  • Custom or personalized items
  • Swimwear
  • Earrings and other pierced jewelry
  • Last Chance and clearance items
  • Gift cards
  • Any merchandise specifically marked FINAL SALE

For hygiene reasons, all swimwear, earrings, and other pierced jewelry are final sale, regardless of whether they have been worn or tried on.

Please carefully review sizing, measurements, personalization details, and product descriptions before purchasing a final-sale item.

If a final-sale item arrives damaged or defective, or you receive an incorrect item, please contact us within 3 days of delivery so we can review the issue and make it right.

CUSTOM & PERSONALIZED ITEMS

All custom and personalized items are made specifically for you and are therefore FINAL SALE.

Custom and personalized merchandise cannot be returned or exchanged and is not eligible for refunds or store credit.

Please carefully review all names, wording, sizes, colors, and other customization information before submitting your order.

Southern Darling TX is not responsible for personalization errors resulting from incorrect information submitted by the customer.

If we make an error while producing your custom or personalized item, please contact us within 3 days of delivery with your order number and photographs of the issue so we can make it right.

DAMAGED ITEMS OR PACKAGES

If your order arrives damaged, please contact Southern Darling TX within 3 days of delivery.

Please provide your:

  • Order number
  • Clear photos of the damaged merchandise
  • Photos of the shipping box or mailer
  • Photos of the shipping label
  • Photos of any damaged packaging or packing materials

Please do not throw away the damaged merchandise, shipping box or mailer, shipping label, wrapping, or any other packaging materials while your claim is being reviewed.

If your shipment was damaged while in transit with USPS, a USPS claim may need to be filed.

USPS may require photographs, proof of value, the original packaging, damaged merchandise, and/or an in-person inspection as part of its claim process.

Because carrier claims require investigation and review, the process may take some time to resolve. We appreciate your patience while the claim is being processed.

Southern Darling TX will provide the information reasonably required from our side and keep you updated as information becomes available.

Please keep the damaged merchandise and all original packaging until the claim has been completely resolved. Do not discard, alter, or return damaged merchandise or packaging unless instructed to do so.

USPS claims are subject to review and approval by USPS. Filing a claim does not guarantee reimbursement.

INCORRECT ORDERS

If Southern Darling TX accidentally sends you the wrong item, size, color, or product, please contact us within 3 days of delivery.

Please provide your order number and clear photographs of the item you received.

If the mistake was ours, we will work with you to make it right at no additional shipping cost to you.

LOST OR MISSING PACKAGES

If your tracking information does not show your package as delivered and you believe your shipment may be lost, please contact us so we can review the tracking information and determine the appropriate next steps.

Depending on the shipping service and circumstances, a carrier claim may need to be filed.

Carrier investigations and claims may take additional time to process and resolve.

If tracking shows your package as DELIVERED but you cannot locate it, please:

  • Check around your property and delivery location
  • Check with members of your household
  • Check with nearby neighbors
  • Contact your local USPS office

If your package still cannot be located, please contact us so we can review the situation and determine what options may be available.

EXCHANGES

We often carry limited quantities of our styles and cannot guarantee exchanges.

If you need a different size, we recommend purchasing the correct size as a new order and starting a return for the original item. This is the best way to ensure the size you need does not sell out while your return is being processed.

Your original item must meet all return eligibility requirements and be returned within our return policy timeframe. Once your return is received, inspected, and approved, store credit will be issued for the eligible merchandise value.

Purchasing a replacement size does not change the eligibility requirements for the original item.

Final-sale merchandise, including custom or personalized items, swimwear, earrings and other pierced jewelry, Last Chance and clearance merchandise, gift cards, and items marked FINAL SALE, cannot be returned or exchanged.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns.

We strongly recommend using a trackable shipping method when returning merchandise.

Southern Darling TX is not responsible for customer return packages that are lost or damaged while being shipped back to us.

Please do not mail a return until you have contacted Southern Darling TX and received return instructions.

RETURN PROCESSING

Once your return has been delivered to us, please allow 3–5 business days for your return to be inspected and processed.

Once an approved return has been processed, your Southern Darling TX store credit will be sent to the email address associated with your order.

QUESTIONS?

Questions about your order or return? We’re happy to help. ♡

Southern Darling TX
Texas, USA
Email: HELP@SOUTHERNDARLINGTX.COM