Shipping policy
SHIPPING POLICY
Thank you for shopping with Southern Darling TX! We work hard to get your order to you as quickly and safely as possible.
PROCESSING TIMES
Processing times vary depending on the item.
Ready-to-ship items: Typically ship within 2–5 business days.
Made-to-order / graphic apparel: Typically requires 5–7 business days for production before shipping.
Processing times do not include weekends or holidays and may be slightly longer during high-volume seasons, sales, or holidays.
SHIPPING TIMES
Once your order has shipped, estimated delivery is typically 3–5 business days.
Shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control may occur.
MULTIPLE SHIPMENTS
Some items may be fulfilled from different locations or production partners. Because of this, your order may arrive in more than one package and packages may arrive on different days.
You will receive tracking information as each package ships.
TRACKING
Tracking information will be emailed or provided through your order confirmation once your package has been shipped.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping notification.
INCORRECT SHIPPING ADDRESS
Customers are responsible for entering the correct shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
Southern Darling TX is not responsible for packages delivered to an incorrectly entered address.
LOST, STOLEN, OR MISSING PACKAGES
Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your mailroom, and your local carrier first.
For packages that appear lost in transit, a claim or investigation may need to be opened with USPS or the applicable shipping carrier. These investigations can take some time to complete.
We will be happy to provide any information we have to assist with the claim process, but we cannot guarantee an immediate replacement or refund while the carrier investigation is still pending.
DAMAGED PACKAGES
If your order arrives damaged due to shipping, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
- Photos of the shipping label
A shipping claim may need to be filed with USPS or the applicable carrier. Please keep all packaging until the claim has been resolved.
RETURNED PACKAGES
If a package is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempts, additional shipping charges may apply to have the order shipped again.
Original shipping charges are non-refundable.
HOLIDAY & WEATHER DELAYS
During holidays, major sales, severe weather, and other high-volume periods, production and delivery may take longer than normal.
Southern Darling TX is not responsible for carrier delays outside of our control.
QUESTIONS?
If you have any questions regarding your shipment, please contact us with your name and order number, and we will be happy to help.
Southern Darling TX
Thank you for supporting our small business!